Portsmouth

Some guidance to help

Problem posting with photos

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Some members experience intermittent issues with uploading photos while making posts.

Our technical team are working on resolving this issue

If this happens to you, here are some things you can try:

First, please make sure you are making an Offer post. Photos are not available for Wanted posts.

Make sure your photo is one of these file types: JPEG, JPG, GIF or PNG. The system will not accept PDF, HEIC or HEIF files. These need to be converted to one of the acceptable file types before uploading.

If you aren't able to upload any photos or make the post, close your browser tab, open a new one and try again. This often solves the problem. You may need to do this repeatedly.

Some members find that they are able to make a post by using a different browser.

Other photo-related issues that have been reported:

Drag and drop doesn't always work. Please click "Click on this and select files" to upload your photo.

If you can't upload multiple photos, make the post with the ones that will upload (or no photos) and edit the post later to add the rest, one at a time, saving after each addition. Here's how to edit a post: Manage Posts: Edit, Taken/Received, Cancel, Delete. Please note that posts that originally had to be approved by the town moderators will need to be approved again each time they are edited.

Photos do not display in the order uploaded.

Even though photos have been successfully uploaded, they may not display in emails, but they do display on the website and other members will see them when they click the Reply Online link in the email.